Terms and Conditions
Our Terms and Conditions
Terms of Use
TERMS OF USE
Thank you for choosing our business for your printing needs. Please read these terms of use carefully as they govern your use of our services.
Turnaround Time:
Turnaround time can vary depending on the size and complexity of the order, as well as the current workload of the screen printing business. However, a typical turnaround time is 14-18 days.
Shipping:
Shipping upgrades don’t guarantee an exact delivery date, all express orders are subject to a $50 express fee and must be communicated to our team before the order is placed.
Please note that the ‘Customer Due Date’ on this invoice is the estimated ship date from our facility. The estimated ship dates are only estimates and cannot be guaranteed without a rush fee or expedited shipping
Approvals:
We send an art approval to the email used to place the order. It allows you to review the design and make any necessary changes before the printing process begins. Typically, you can expect to receive the art approval within a few days of submitting your design. If you do not approve the art approval, you will need to work with customer service to make any necessary changes to the design before the printing process can begin. Please make sure all aspects of the approval are correct before approving, as we are not responsible for any misspellings, ink color errors, or any differences if approved.
Screen Printing:
Yes, we use industrial printing equipment to print your shirts. The screen printing process involves several steps, including creating the artwork, making a stencil or screen, preparing the ink, and printing the design onto the material.
Samples:
We do not offer samples due to the screen printing process and cost constraints. Orders over 2500 pcs may be subject to samples, but please check with your customer service rep.
Cancellation Policy:
If you’d like to cancel your order and it has exceeded the turnaround time, we will cancel and refund the order. If you cancel early, the order is subject to a 20% processing fee.
Multiple Designs:
The prices advertised are for one design. Different price breaks may be added for multiple designs.
Incorrect Orders:
We accept all responsibility for incorrect orders. If your orders are incorrect, we will send a shipping label so you can send it back for a refund or replacement. If the artwork was approved or the invoice was correct, we will not offer full refunds and will charge a 20% processing fee. Please reach out to our customer support.
By placing an order with us, you agree to be bound by these terms of use. We reserve the right to modify these terms of use at any time without notice. It is your responsibility to check these terms of use periodically for changes. If you do not agree to these terms of use, do not place an order with us.
SMS Marketing
By providing your phone number to us, you consent to receive text messages from us for promotional purposes. We may use SMS marketing to send you messages regarding special offers, promotions, or other marketing materials. You may opt-out of receiving SMS messages from us at any time by replying “STOP” to any message you receive or by contacting our customer support team.
Please note that standard message and data rates may apply to SMS messages. We are not responsible for any charges incurred by you as a result of receiving SMS messages from us.
By providing your phone number, you represent and warrant that you are the authorized user of the phone number provided and that you have the authority to opt-in to receive SMS messages from us. We reserve the right to terminate SMS marketing at any time without notice.
If you have any questions about our SMS marketing practices, please contact our customer
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