Terms and Conditions for Untapped Merch

Effective Date: 05/01/2025

Thank you for choosing Untapped Merch for your custom printing and embroidery needs. These Terms and Conditions govern your use of our website and services. By accessing or using our website and services, you agree to comply with and be bound by the following terms. Please read them carefully.

1. General Information
Untapped Merch is a family-owned business providing screen printing, embroidery, and other custom promotional products. We are located at 513 Vernal Ave, Milton, WI 53563.

These Terms and Conditions apply to all transactions, orders, and interactions with Untapped Merch, both online and offline.

2. Order Process
Placing an Order:
By placing an order, you agree to pay for all products and services requested. All orders are subject to acceptance by Untapped Merch, which will notify you upon approval of your order.

Custom Designs:
You are responsible for providing accurate artwork for your custom printing and embroidery projects. If artwork needs to be digitized or modified, an additional fee may apply.

Order Confirmation:
Once we receive your order and artwork, we will provide a digital proof for your approval. Production will not begin until we have received your approval.

Order Cancellations:
Orders may be canceled prior to production. However, cancellations may be subject to a cancellation fee to cover any work already completed.

3. Pricing & Payment
Pricing:
All prices are quoted in USD and are based on the quantity, complexity, and customization of the order. Prices may vary depending on the printing method, garment type, or special requests.

Payment:
Payment is required before the production process begins for all new customers. We accept payments via credit card, check, and cash. If paying online via credit card, a 3% processing fee will apply.

Additional Charges:
Additional fees may apply for rush orders, special ink types, custom locations, or other special requests, which will be communicated at the time of order.

4. Turnaround Time
Standard Turnaround:
Our standard turnaround time is 7-15 business days, depending on the size and complexity of the order. Rush orders may be available for an additional fee.

Delivery:
We will provide estimated delivery or pickup dates. Delays caused by shipping or unforeseen circumstances are not the responsibility of Untapped Merch.

5. Quality & Spoilage
Quality Guarantee:
We strive for high-quality prints and embroidery on all orders. However, we are not responsible for the quality of customer-provided garments. If you provide your own garments, you accept the risk of potential spoilage or damage.

Spoilage:
If spoilage exceeds 5% of the total order, we will replace the items at no additional cost. If spoilage is below 5%, we will not be responsible for reprints. Extra garments are recommended to cover potential spoilage.

6. Shipping & Delivery
Shipping Charges:
Shipping costs are the responsibility of the customer unless otherwise specified. Shipping fees will be calculated and added to the final invoice.

Risk of Loss:
Once the order is shipped, the risk of loss or damage is transferred to the customer. We are not responsible for damages or delays caused by third-party shipping carriers.

7. Returns & Exchanges
Custom Orders:
Custom printed and embroidered products are non-returnable and non-exchangeable, unless they are defective or damaged upon receipt.

Defective or Damaged Products:
If products are defective or damaged, please notify us within 7 days of receipt. We will work with you to resolve the issue, including issuing a replacement or refund for damaged items.

8. Intellectual Property
Artwork and Designs:
You retain ownership of the artwork you provide to us, but by submitting it, you grant Untapped Merch a non-exclusive, royalty-free license to use the artwork for the purpose of completing your order.

Copyright Infringement:
You are responsible for ensuring that the designs you provide do not infringe on the intellectual property rights of third parties. Untapped Merch will not be held liable for any legal issues arising from copyrighted or trademarked material used in your order.

9. Limitation of Liability
Liability Limit:
Untapped Merch’s liability for any claim, loss, or damage arising from the use of our services is limited to the total amount paid for the specific order in question. We are not responsible for any indirect, incidental, or consequential damages.

10. Privacy
Privacy Policy:
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

11. Changes to Terms & Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review these terms periodically.

12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

Untapped Merch
513 Vernal Ave, Milton, WI 53563
Phone: 608-580-8686
Email: [email protected]
Website: www.untappedmerch.com

By placing an order with Untapped Merch, you agree to these Terms and Conditions.